baji light Privacy Policy

Introduction and Scope

Welcome to the baji light platform. This Privacy Policy ("Policy") describes how baji light ("we", "our") collects, processes, stores, and protects users' ("you", "your") personal information.

This Policy applies to baji light's website, mobile application, and all related services. By registering an account or accessing the platform in any way, you are considered to have accepted the terms of this Policy.

This Privacy Policy works alongside our Terms and Conditions and it is recommended that both documents be read together. In the event of any conflict, the most recent version of the Policy shall prevail.

Information We Collect

baji light may collect the types of information listed below from you. This information is essential for improving our services and keeping your account secure.

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address and mobile number
• Mailing address and country
• Profile photo (optional)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for payment processing)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Activity Information

• Betting and gaming history
• Bonus claim and usage records
• Login time, device information, and IP address
• Records of communication with customer support

2.4 Automatically Collected Information

• Browser type and version
• Operating system
• Time spent on the website and pages visited
• Referral source

How We Collect Information

baji light collects information in several ways. The details of these methods are described below:

3.1 Information Provided Directly

You provide information directly when registering an account, completing identity verification, submitting deposit or withdrawal requests, participating in promotional offers, or contacting customer support. It is your responsibility to ensure that the information you provide is accurate and up to date.

3.2 Automatic Collection

When you use the website or app, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is used to evaluate platform performance and improve the user experience.

3.3 Through Third Parties

Certain information may also be received from identity verification service providers, payment processors, and fraud prevention agencies. In such cases, the relevant third party's own privacy policy applies.

Purpose of Using Information

baji light uses collected information for specific and legitimate purposes. Those purposes are described in detail below:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Running betting, gaming, and payment services without interruption.
• Identity Verification: Completing proper KYC (Know Your Customer) processes to prevent fraud and money laundering.
• Customer Support: Resolving your complaints and queries promptly.
• Communication: Sending important service updates, security alerts, and relevant promotional information.
• Security: Detecting and preventing account hacking, unauthorized access, and fraudulent activity.
• Analysis and Development: Monitoring platform performance and improving the user experience.
• Legal Obligations: Complying with applicable laws and regulations and responding to lawful requests from authorities.

Data Storage and Security

baji light uses industry-standard technical and administrative measures to ensure the security of your information.

5.1 Encryption and Secure Connections

All data transmitted through the website and app is protected by SSL (Secure Socket Layer) encryption. Financial transaction data is stored with an additional layer of encryption.

5.2 Access Control

Only authorized staff can access your personal information, and they are bound by strict confidentiality obligations. This control is maintained through regular security audits and staff training.

5.3 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal obligations after that. Information that is no longer needed is securely deleted.

5.4 Response to Security Breaches

In the event of a security breach, baji light will act promptly and notify affected users in accordance with applicable law.

Sharing Information with Third Parties

baji light may share information with third parties in specific circumstances and under strict conditions. The purpose and amount of information shared is kept limited.

6.1 Service Providers

Third parties are engaged for payment processing (such as bKash, Nagad, Rocket, and banking partners), identity verification, technology infrastructure, and customer support services. These organizations receive only the information necessary for their specific function and are bound by data protection agreements with us.

6.2 Disclosure for Legal Requirements

Information may be disclosed as required to comply with applicable laws in Bangladesh, court orders, or lawful requests from government authorities.

6.3 Fraud Prevention

Certain information may be shared with specialized agencies to detect and prevent fraudulent activity. This is done to protect the interests of all users.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the baji light website and app. These technologies help make your browsing experience easier and more personalized.

7.1 Types of Cookies

• Essential Cookies: Required for managing login sessions and security features. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences (such as language and theme).
• Analytics Cookies: Used to understand how the website is used, which helps improve the service.

7.2 Cookie Controls

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

User Rights

Every user registered on the baji light platform has certain basic rights regarding their own information.

8.1 Right to Access Information

You can request from us at any time to find out what information we hold about you and for what purpose it is being used.

8.2 Right to Correct Information

If the information in your account is incorrect or incomplete, you can request a correction. Some information can also be updated directly in account settings.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, we may be required to retain certain information due to legal obligations or legitimate business needs.

8.4 Objection and Restriction of Processing

In certain cases you may object to or request restriction of the processing of your information. Such requests can be submitted through our support team.

To learn about your rights regarding responsible gaming and self-exclusion options, please visit our Responsible Gaming page.

Protection of Minors

baji light is strictly a platform for adults. Users must be at least 21+ years of age to participate in casino and betting activities in Bangladesh.

We do not knowingly collect personal information from minors. We collect identity document information at the time of registration to verify age. If it becomes known that a minor has created an account, that account will be closed immediately and the related information will be deleted.

Parents and guardians are requested to contact our customer support promptly if they believe their child is using this platform.

Changes to This Policy

baji light reserves the right to update this Privacy Policy at any time. Before changes take effect, we will publish a notice on the platform and the "Last Updated" date at the top of the Policy will be revised.

Notifications will be sent to the registered email address for significant changes. Continued use of the platform after any change will be considered as acceptance of the updated policy.

For general questions or more information about our policies, you can visit our FAQ section.

Contact Information

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us.

Our customer support team is available 7 days a week, 24 hours a day, in both Bengali and English. You can also reach us directly via live chat.

For requests related to data deletion or access, we generally aim to respond within 30 working days.